Knutson's Sporting Goods

Knutson's customer service has a lot to be desired. The employee working on November 5, 2023, made my blood boil and I am a pretty easy going person. I had my receipt and I was trying to return items unused that I didn't need, however they had a 30 day return policy that is taped on their counter and I said, "Not everyone sees that when items are placed on their counter and that it would be a good idea to have that to be printed on the receipt." Whatever, then he's looking at an item I brought back and states in a derogatory tone, "This item looks like it has been used." In which, I unscrewed the top and I showed him it was completely sealed.! I asked him, "Okay, can I get a store credit, he tells me, "No." I had a my fella with me and he asks him and he told him, Okay, but you have to buy the items today. I looked at the employee and I said, "Why did you say yes to him and you wouldn't do it for me and he proceeds to tell me, "I didn't like your attitude and he asked me nicely." I have worked customer service and I was always understanding and patient with a customer returning things. This employee was confrontational right from the get go. For all I know, he could possibly have an issue with women. Knutson's needs to do a better job monitoring their employees. Ok, my rant is over....

I called today asking about ice report an fish report as I do literally every year and was told they don't give ice reports and I should Learn the lakes before I go to them.i sorta thought it was a joke until the lady said okay bye and hung up. First time having any sort of bad experience with them. Since when does a bait shop not give a report